The Future of Work

The way we work now is not the way we will work in five, 10, 15 or 20 years. Already work today looks quite different from five years ago. Change is a constant and, as you’ll see ahead, can be a very good thing. We’ve spoken with a handful of Bentley faculty and alumni, from professors researching artificial intelligence to alumni focused on how companies will help their workers get ahead, in an effort to imagine what the future holds when it comes to how we’ll work, where we’ll work and who (or what) we’ll be working with.

What Will Meetings Look Like?

Mark Frydenberg, distinguished lecturer in Computer Information Systems, suggests what meetings of the future might look like.

“When I was growing up in the 1970s, the phone company had an advertising slogan: ‘Long distance is the next best thing to being there. My father in Connecticut and my uncle in Canada would speak on the phone weekly on Sunday nights at 10 for five minutes. Yes, calls were charged by the minute.

Today, that’s no longer the case. ‘Being there’ is still widely believed to be the best option for meetings, and looking ahead to 2070, there will still be value to in-person meetings, but in the absence of ‘being there’ in person, technology will have evolved to offer several different alternatives:

So while the nature of meetings will likely stay the same, the way we connect to them and the people we have them with will most certainly change to be faster, more inclusive and more immersive.”

What Will It Look Like When Gen Z is in the C-Suite?

Joe Wickwire, MBA ’93, retired portfolio manager, adjunct faculty and Bentley President’s Council member, explains how employees will have more bargaining power.

“New entrants into the job market are going to benefit greatly because of the baby bust. There has not been a birthrate replacement in the G7 economies and China to replace those from the Boomer generation who are taking a step back from the workplace, retiring or passing away. That means talented students are going to have a lot more negotiating strength as they enter the workforce and as their careers evolve than workers have had over the last three or four decades.”

Jeff LeBlanc, lecturer in Management, reflects on three areas of workplace culture that will change.

  1. “This generation will reshape what it means to lead as a collaborative experience rather than a top-down command. Traditional top-down hierarchies are already becoming obsolete, and this trend will only accelerate in the coming decades.”
  2. “Gen Z values work-life balance more than any previous generation. By 2050, we could see remote work as standard, with technologies facilitating seamless virtual collaboration.”
  3. “This group is deeply committed to social justice and equity and expects employers to share these values.”
illustration of a person holding a phone

when it comes to business, what does gen z think?

Source: 2024 Bentley – Gallup Business in Society Report

How Will We Train Our Workers?

Ainsley Castro ’10, senior director of workforce solutions at YUPRO Placement, which supports job placement and career advancement of historically underserved populations, predicts the job training of the future.

“By 2030, employers will widely adopt universal upskilling certificates, fundamentally transforming traditional career paths. This shift will be driven by the increasing demand for a highly adaptable workforce that can navigate rapid technological advancements and evolving industry needs.

Already we’re seeing a significant rise in the number of companies investing in continuous learning programs. The American Staffing Association reports that in 2024, 73% of organizations plan to increase their investment in upskilling programs over the next few years. Increasingly, organizations are partnering with educational institutions to offer micro-credentials and targeted training programs. [See Helping Executives Get Ahead below.] As a result, career paths will become more fluid, employees will be able to switch roles and industries more easily, and job satisfaction and retention rates will rise.

Employees need to stay current to retain their roles, and companies need to take ownership of this to retain quality employees. Companies that put a priority on learning and investing in their employee’s career progression will be the companies that thrive come 2030.”

Will Our Coworkers Be Robots?

Chad Wright, MSCIS ’01 and chief information officer at Boston Dynamics, which develops and deploys mobile robots designed to integrate into the workforce, envisions a near future in which robots work alongside humans.

“No matter where I go, I get asked the same questions. Are robots going to take our jobs? I think it’s a fear that everybody has," Wright says. While he believes there’s no doubt we’ll be working alongside robots — within this decade, he estimates — Wright says they’re not coming for the jobs that humans want to do but will be used to do work that humans don’t want to do, whether that’s because those jobs are too dangerous, too dirty or too dull. “I don’t want a human moving a box. I want them using their brains and thinking about ways that they can improve the work that they do,” he says. “The stuff that’s more ambiguous, more abstract, more high-level decision making, we can reserve that work for people.” The robots he’s talking about are called general purpose robots: They can go anywhere, understand their surroundings and manipulate objects.

And as they do, they can collect data to improve workflows and efficiencies. In short, Wright predicts they’ll make business better. “It’s about better services for our customers, and autonomous robots can help us do that. If we can reduce our costs, perhaps we can pass those cost savings on to our customers, or we’ll have more money to reinvest into the services that we offer.” Wright envisions that we’ll end up coworking with robots: “We’re not talking about replacing jobs, we’re talking about changing them, shifting them, we’re talking about humans and robots working together. These smart factories that are getting built are still going to need smart people to run them. That’s not going away. But maybe workers won’t have to lift 50 pounds repetitively, eight hours a day. Maybe that worker will do something different. It’s not about replacing a job. It’s about changing the job and being ready for that.”

illustration of a person at a desk

How Will AI Shape Our Work World?

Mareike Möhlmann, assistant professor of Computer Information Systems and co-chair of Bentley’s AI Task Force, says creativity will be up for grabs.

“Our assumptions about what type of work will be automated in the future are changing. A few years ago, the dominant assumption was that creativity is a human trait and very difficult to automate. However, recent AI tools can generate pictures from text prompts, indicating that AI can indeed ‘be creative.’ While most researchers today assume that simple and repetitive tasks are the most likely to be automated (which I agree with), it’s difficult to predict what AI will be able to do a few years from now. AI matures, and tools and capabilities are constantly evolving and multiplying.”

Jyoti Aggarwala, MBA ’87, sustainability and private markets consultant, argues that humans will retain “high IQ” jobs.

“Any job that requires creative problem solving and attention to detail in complex situations is considered high IQ — and it’s these jobs, such as doctor, lawyer, engineer and fighter pilot, that will dominate tomorrow’s workforce. With emerging technologies it’s possible that all administrative jobs in the future — including my own — will be done using AI.”

50%

The number of current jobs Noah Giansiracusa, associate professor of Mathematical Sciences and cohost of the AI in Academia: Navigating the Future podcast, predicts AI will replace in the next 10 to 15 years. But it’s not all doom and gloom: “Over the following 10 to 15 years, workers will unite and demand a place in the economy and jobs will return — largely in the form of humans working with AI, perhaps in a supervisory role,” he explains.

an illustration of a head with a brain

Will Remote Work Kill Cities?

Dylan Gottlieb, assistant professor of History and author of the forthcoming book Yuppies: Wall Street and the Remaking of New York, says urban hubs will remain centers of work.

“Cities aren’t going anywhere.

In the wake of the pandemic, many predicted an ominous future for American cities — a downward spiral in which remote work left city centers depopulated, unsafe and unprofitable. Corporations would abandon urban headquarters. Commercial real estate would go unrented. Without workday crowds, service workers would lose their jobs. Tax revenues would plummet. But by the start of 2024, it was clear that many of those predictions were overstated. For the highest-educated, skilled young workers, dense cosmopolitan cities remain the place to work and live.

There are historical roots for why the city is sticking around. The rise of the financial and professional sectors since the 1970s made cities like New York, Boston, Chicago, Atlanta and Houston irresistible to top college graduates. Back in the early ’70s, only one in 30 Ivy League grads were headed to Wall Street. Most were bound for jobs in corporate management. But as finance was deregulated and moved to the center of the American economy, it pulled an entire generation of graduates into its orbit. By 1987, one out of every three Ivy League grads went to Wall Street. The number of corporate lawyers in New York doubled over the same period. Those trends persist: In the 2000s, over 40% of Princeton’s graduating class was bound for a job at a New York investment bank.

Besides work, other factors pulled — and continue to pull— young professionals toward cities:

  • As the number of women with college educations tripled from 1960 to 1972, many delayed marriage and childbearing — life milestones long accompanied by a move to the suburbs. That trend has only intensified: By 2020, nearly 60% of college students in the U.S. were female.
  • In the ’70s, interest rates, single-family real estate costs and energy prices all rose in tandem, which made urban living cheaper than suburban life. Today, the costs of suburban home ownership remain daunting to young professionals, particularly recent college grads.

And while remote work may have accelerated after COVID, it’s nothing new. As early as the 1980s, financial firms were building offices in outlying neighborhoods and suburbs, chasing lower rents and tax subsidies. Yet, their highest-status, most productive workers remained in offices in urban centers. Firms knew that to attract the most talented young professionals, then as now, they needed to remain in cities —for all their social, lifestyle and consumer delights as much as for their critical role in business.”

What Do You Think?

How will the world of work change? Email us your thoughts.

an illustration of a city skyline

Read more from the winter '24 issue of Bentley Magazine.