Gaurav Shah is the Sr. Director of Academic Technologies & User Experience Design overseeing the Academic Technology Center (ATC) and Classroom Presentation Technologies (CPT). In this role he leads a diverse and dynamic team to drive innovation and implement effective technology solutions that enhance both instructional and research experience. He is also co-host of a podcast “AI in Academia: Navigating the Future” where he explores the multifaceted impacts, risks, and growing opportunities presented by AI in academic settings. In addition to his leadership roles, Gaurav is a committed educator, having developed and taught a variety of courses that integrate technology with academic curriculum. His teaching portfolio includes courses like "Concept Development" where he explored design thinking and creative methodologies; "The World Wide Web" focusing on web development technologies; and "Effective Business Communications" where he emphasized the art of business storytelling and presentations.

Prior to being promoted to this role, he served as the Senior Web Projects Manager at the ATC. He was responsible for assisting faculty in all aspects of courseware development and in the selection and integration of appropriate instructional and research technologies. He also assisted with the ongoing planning, development, and implementation of institution-wide information architecture to support academic technology initiatives.Prior to coming to the ATC, Gaurav worked as the Manager of the Center for Marketing Technology (CMT) at Bentley. He was responsible for the day-to-day operations of the CMT, which included managing current technologies and software applications installed at the CMT. He was also responsible for developing and designing programs for Bentley students and faculty, researching new marketing and other related technologies, and integrating them in the undergraduate, graduate and executive programs. Gaurav received his Bachelor’s degree in Commerce from University of Bombay, India, his MBA in Management Information Systems from Bentley, and his MS in Human Factors and Information Design from Bentley and is fluent in Gujarati and Hindi.

Margarita is Associate Director, Infrastructure, Operations, and Finance for the ATC. She provides ongoing operational and budgetary support, as well as project management expertise for the various initiatives at the ATC, library, and in Bentley’s hybrid online learning programs. She works extensively in managing vendor relationships as well as with staff from a variety of Bentley’s administrative departments, including Purchasing, the Budget Office, System, Networks, and Telecommunications, Client Services, and Facilities.

Margarita has more than 25 years of administrative experience in higher education, non-profit, and corporate settings. Prior to joining Bentley in 2009, she worked at Northeastern University and Framingham State University. She is an Alumni from the Leadership Metrowest Academy. She holds an M.Ed. from Cambridge College, and is fluent in Spanish.

Book an appointment with Clifton

Clifton holds the position of Research Consultant. He assists faculty with all aspects of research design and analytics, including observational, experimental and quasi-experimental methods, machine learning and web scraping. He also supports faculty in conceptualizing, developing and executing analysis on both quantitative and textual data for research and presentation.As adjunct faculty, Dr.Chow also teaches courses for the Mathematical Sciences and Management Departments using Tableau, R & Python.

Clifton is fluent in the use of a variety of statistical software that includes SAS, STATA, SPSS, R, Eviews and Python and large database applications such as MS SQL Server or MySQL. He has extensive experience conducting econometric analyses using cross-sectional, panel and time series data employing methods such as Generalized Linear Models, Duration Analysis, ARMA and ARIMA models, discrete Markov models, meta-analyses and machine learning algorithms including data reduction methods and monte carlo simulation.  Prior to joining the ATC, he was a health economic outcomes researcher for consulting firms whose clients were federal and state health policy leaders and pharmaceutical and life sciences firms. Clifton holds a Ph.D. in Health Policy and Management from Brandeis University, a M.S. in Applied Economics from Johns Hopkins University, an Ed.M. from Harvard University with a focus on Higher Education Administration and a B.A. from the University of California. In his spare time he teaches dance and serves as a DJ at Dance Union in Somerville and on occasion for the MIT Argentine Tango Club and he is developing a searchable database of music from South America that stretches over a century.

Book an appointment with Bill.

Bill serves as the Senior Academic Technologist. He assists faculty in the adoption and integration of instructional and research technologies, provides day-to-day support and expertise in the use of instructional technologies including Bentley's learning management environment, Brightspace. Bill also serves as a consultant and training resource for faculty on the use of tools and applications like Zoom, Turnitin, and Respondus LockDown Browser to name a few.

Prior to Bentley, Bill worked as an Instructional Technologist at Massachusetts General Hospital Institute of Health Professions providing 1:1 and group support on Brightspace, Turnitin, Respondus Lockdown Browser, Poll Everywhere, Zoom and various other tools to help facilitate student learning. Bill has also worked as a User Support Specialist III at Texas A&M at Galveston supporting faculty on the use of Blackboard and the various tools listed above. Prior to working at Texas A&M at Galveston, he worked for Xerox Corporation and at the Johnson Space Center. He holds a Bachelor of Arts and Applied Sciences degree from Texas A&M University Commerce. He is also a veteran of the United States Marine Corps.

Peter serves as the Senior Academic Technologist. He assists faculty with all facets of the learning management system (Blackboard), e.g., course enrollments, assessments, the grading center, etc. He provides faculty support for additional instructional technologies such as Turnitin, Respondus, Gradescope, Qwickly, etc., develops and maintains technology documentation in ServiceNow and provides in-depth faculty consultations and workshops. Peter also assists faculty with exploring technology applications for their new instructional initiatives.

Prior to Bentley, Peter has worked with a wide range of instructional, research and academic support technologies throughout his STEM career at several R1 universities and liberal arts colleges. During that time, he has worked as a sciences research support specialist, lab manager, adjunct faculty member, sciences librarian, and most recently for several years at Wheaton College (MA) as an academic technologist and learning management system administrator.  He has earned three degrees in the sciences (Ph.D., M.S., B.S.) and an M.L.I.S. degree. 

Book an appointment with Ebenezer

Ebenezer serves as the Academic Technologist. In this role, he assists faculty in the adoption and integration of instructional and research technologies, provides day-to-day support and expertise in the use of instructional technologies including Bentley's learning management environment, Brightspace. Ebenezer also serves as a consultant and training resource for faculty on the use of variety of tools including but not limited to online and hybrid tools (e.g., Zoom), students’ response systems (e.g., Poll Everywhere), and plagiarism prevention tools (e.g., Turnitin). 

Prior to Bentley, Ebenezer worked as an instructional designer at Indiana University of Pennsylvania during his master’s program where he provided 1:1 support to faculty in the use of Brightspace, Zoom, and other collaborative and engagement tools used for teaching and learning. He holds a Bachelor of Arts from Ghana and Master of Arts in Education Training and Instructional Technology from the Indiana University of Pennsylvania. In his spare time, he plays the trumpet and piano.

Steve holds the position of Principal Instructional and Research Media Production and Infrastructure Engineer. He helps faculty produce professional-quality video segments used in instruction, and assists them in capturing and editing video for qualitative research projects. He is facile with a variety of modern technology tools, including streamed audio/video on the web and digital audio/video that can be incorporated into PowerPoint or multimedia applications.

Steve has been at Bentley since 1989, first in the Media Services department, in the positions of Video Production Technician, Assistant Video Producer, and Manager of Video Production. He joined the ATC in 1999. Steve holds a BS in Business Communications from Bentley. He has worked as a freelance producer / videographer / editor on projects for several companies and institutions, among them EDS, Ziff-Davis, New England Medical Center, and Massachusetts General Hospital.

Book an appointment with Maria

Maria holds the position of Senior Research Consultant. She is responsible for preparing and managing data and assisting faculty on research design, survey design, data gathering methodology, data input, and data analysis. She also supports faculty use of large research databases, such as CRSP, Compustat, and ExecuComp, as well as their use of SAS, SPSS, and other statistical software. Maria joined the ATC in April of 2003.

Prior to joining the ATC, she earned a Ph.D. and an MBA (concentration in Business Data Analysis) from Bentley University. In the course of her studies at Bentley, she used a variety of statistical methods, including linear regression, logistic regression, factor analysis, cluster analysis, ANOVA, time series, etc. Maria holds a BS in Business Management from St. Petersburg Academy of Business (Russia) and is fluent in Russian.

Book an appointment with Jack

Jack serves as an Academic Technologist. He supports faculty and staff with their use of academic applications, providing individual consultations and group trainings. He has expertise in the use of immersive technologies like augmented, virtual and extended reality (AR/VR/XR) and is exploring the potential of generative AI tools in higher education. Jack is a resource for instructors needing assistance with the Brightspace Learning Management System and solutions for video streaming, assessment, student engagement and accessibility.

Prior to Bentley, Jack has worked in educational technology roles at Boston University, the College of Charleston and Wellesley College. He has professional experience as a freelance tutor, digital artist, animator, and game designer. He grew up in Massachusetts and earned a Bachelor of Fine Arts in Computer Art from Syracuse University. His interests include video games, 3D printing, and making music as a guitarist and vocalist.

Ben holds the position of Lead Instructional A/V Engineer. He provides technical expertise in the design, installation, and ongoing support of Campus Presentation Technologies, including assisting in the physical installation and maintenance of equipment in 70+ university classrooms, conference rooms, high-tech specialty labs, and other spaces supported on campus. He will also be responsible for troubleshooting both immediate and non-immediate technical help calls. Ben also contributes to researching and identifying trends in presentation technologies, as well as training the campus community on the use of online and media technologies.
 
Ben comes to Bentley with over 7 years’ of experience working on Audio Visual systems supporting education. He has worked as an A/V technician and specialist at Fay School, Boston University, Wheaton College (MA), and Eastern Connecticut State University. Ben holds a Bachelor of Music Sound Recording Technology degree from the University of Massachusetts Lowell.

Juan serves as the Instructional and Online Audio/Video Technician at the Campus Presentation Technology (CPT), a unit of the Academic Technology Center (ATC). In this role, Juan provides technical support for the ongoing operations of CPT, including assisting in project plans, and physical installations, and maintaining technology equipment in all university “smart” classrooms, conference rooms, and specialty labs. Juan troubleshoots both immediate and non-immediate classroom help calls.  In addition, Juan supports the campus digital signage system and works with the CPT team to develop training and documentation for the student staff.

Juan comes to Bentley with over 20 years of working experience in the audio-visual field ranging from live theatrical shows, TV networks, corporate events, and high school education.  Some of the companies he has worked for include Blue Man Group, Comcast Corporation, GL Tech and VROCC.

Steve is the Manager of Campus Presentation Technologies. This unit of the Academic Technology Center provides a wide range of AV, technology, consultation, and web conferencing support for the University’s 70+ highly critical smart and hybrid classrooms, auditoriums, meeting spaces, specialty labs, and digital signage. He is responsible for providing subject matter expertise in the design, installation, and ongoing support of A/V technologies, including assisting in project plans, physical installation, and the maintenance of technology equipment in all university learning spaces.

Steve holds a Bachelors in Accountancy from Bentley University and has been a part of the AV team since 2005, when he started his journey as a freshman at Bentley. Steve also holds a number of A/V certifications - Networking for Shure DSP and Audio Interfaces, MX910 Ceiling Array Technical Enablement, Qsys Reflect Enteprise Manager Technician Training, Qsys Level 1 Certification, Qsys Lv 2 Certification, Extron AV associate, Dante Lv1, Dante Lv 2.

Mark provides technical support of campus technology for faculty, staff and students at Bentley, both on campus and online. His primary responsibilities include supporting and maintaining on-site presentation technologies for all spaces related to teaching and learning, including equipment installed to support the functions overseen by Meeting and Conference Services (MCS) and digital signage systems Mark provides custom and targeted faculty and staff training services, troubleshoots and assists off-campus students with audio and other issues related to real-time online/hybrid classes.

In addition, Mark is also a student employment supervisor responsible for the hiring, training, scheduling and payroll for 10-15 work-study students who assist in supporting the campus a/v infrastructure.Mark comes to Bentley University with over twenty years of working experience in the audio-visual field which has landed him jobs at WJAR TV in Providence, Foxwoods Resort Casino, Hasbro, Pfizer and currently holds a part time weekend position in the Entertainment and Sports Department at Mohegan Sun Casino in Connecticut.