Bill Pappas is head of Global Technology and Operations and is a corporate officer and a member of MetLife's executive leadership team. In this role, he directs a team of more than 43,000 people responsible for technology development, infrastructure, information and cyber security, data strategy and analytics, customer service, operations, crisis management and business continuity for all lines of business across 40+ countries around the world. Bill joined MetLife in 2019 from Bank of America, where he was the head of operations for the consumer, small business, wealth management and private banking businesses. In this role, he directed a team comprised of more than 50,000 employees and contractors delivering integrated service and operations solutions to approximately 63 million consumers and clients. Bill is on the Business North Carolina Power List, highlighting the state’s most influential business leaders, and was named the NC TECH CIO of the Year. He was also chosen as one of Bank Systems & Technology's "Elite 8," which honors CIOs who embrace change and innovation to achieve competitive distinction. He is a past member of The Federal Reserve Bank of New York's Payments Risk Committee and the Harvard Kennedy School's Council on the Responsible Use of Artificial Intelligence.