Insights
The UXC staff are thought leaders in usability, user research, user-centered design, and UX strategy.
Student Blog
Presentations, Webinars, and Interviews by UXC Staff
20/20 Vision & Beyond
Bill Albert and Heather Wright Karlson presented at Society of Sensory Professionals Virtual Conference - November 2020
Is That Model Supposed to Look Like Me? A Case Study in Measuring Emotional Engagement of Customers using a Virtual Dressing Room
Bill Albert at UXPA Boston Virtual Conference - October 2020
Seeing the Big Picture: The Development of an Experience Scorecard
Bill Albert and Heather Wright Karlson at World Usability Congress Virtual Conference - October 2020
Seeing the Big Picture: The Development of an Experience Scorecard
Bill Albert and Heather Wright Karlson at Next Generation Customer Experience Virtual Conference - September 2020
College Behavioral Finance Whitepaper
Elizabeth Rosenzweig, Rachael Kelly, Tyler Roberts, Natalie Wadia, Kate Betteridge, Jacob Davidson, Desmond Fang - July 2020
Best Practices in Measuring Emotional Engagement: A Case Study in Using a College Financial Aid Game
Elizabeth Rosenzweig - May 2020
Is That Really Me? A Case Study in Measuring Emotional Engagement of Customers Using a Virtual Dressing Room in an e-Commerce Website
Bill Albert and Jessica Marriott presented at reCON19 at Bloomberg LP - October 2019
Exploring the Emotional User Experience
Bill Albert at the World Usability Congress in Graz, Austria - October 2018 and User Research London - June 2019
Archive
"Where is Your UX Compass Pointing? A Case Study of a New Experience Scorecard to Measure Overall Product Sentiment and Drive Design Priorities"
Bill Albert - May 2021 (download presentation)
The Direction of Accessibility Guidelines - What UX Pros Need to Know
Peter Mcnally and Jeanne Spellman - March 2021 (download presentation)
"Seeing the Big Picture: The Development of an Experience Scorecard"
Bill Albert - October 2020 (download presentation)
"Telemedicine in the time of COVID-19" Webinar
Bill Albert, Desmond Fang, and Prithvi Kudva - September 2020 (download presentation)
5 Levels of UX Strategy
David Juhlin in collaboration with TryMyUI - July 2016 (download presentation)
Google Rethinks App Design for Internet Novices
Featuring Bill Gribbons - October 2020
The Science of CX Podcast
Interview with Bill Albert - June 2020
The push to redefine “good design” amid the Black Lives Matter movement
Featuring Bill Gribbons - June 2020
Bentley University's Human Factors in Information Design won Best Academic UX Program by UX Magazine
March 2017
Millennials are Changing the Marketing Game for Marketers
Interview with Bill Albert by Bentley University Impact - November 2014
Dieting in the Digital Age
Bill Gribbons quoted in Knowledge@Wharton - October 2013
Walmart, Jobs, and the Rise of Self-Service Checkout Tech
Bill Gribbons was quoted in this ComputerWorld article - January 2013
A Chat With Bill Gribbons Pt.1
Bill Gribbons interviewed by UXBooth's Andrew Maier - March 2013
Partnership Organizations
